Introduction
Zepto, India’s fastest-growing quick commerce startup, has revolutionized the grocery delivery landscape since its inception in 2021. Founded by Stanford University dropouts Aadit Palicha and Kaivalya Vohra, Zepto promises to deliver groceries and essential items to your doorstep in just 10 minutes. With recent significant expansions and a headquarters move from Mumbai to Bengaluru in 2024, Zepto continues to strengthen its presence across major Indian cities.
Company Overview
Company Name: Zepto (formerly KiranaKart)
Founded: 2021
Founders: Aadit Palicha and Kaivalya Vohra
Current Valuation: $1.4 Billion (as of 2024)
Headquarters: Bengaluru, India (moved from Mumbai in 2024)
Services: 10-minute grocery delivery, fresh produce, personal care, electronics, and more
Recent Developments 2024-2025
Zepto has undergone significant expansion and transformation in recent months:
- Headquarters Relocation: Moved from Mumbai to Bengaluru in 2024
- Funding Boost: Raised $350 million in November 2024, marking their third funding round in six months
- Domicile Shift: Completed shift from Singapore to India in January 2025
- Expansion: Now present across 10+ major cities with 1000+ employees
Store Locations & Addresses
Corporate Headquarters
| Location | Address | Contact Type |
|---|---|---|
| New Headquarters (2024) | 773, Sarjapur Main Road, Kaikondarahalli, Bengaluru, Karnataka | Corporate Office |
| Former Headquarters | B/1401, The Capital, BKC, Bandra East, Mumbai – 400051 | Regional Office |
Dark Store Network
Zepto operates through a network of “dark stores” (micro-fulfillment centers) strategically located across major cities to ensure 10-minute delivery:
| City | Operational Areas | Number of Dark Stores |
|---|---|---|
| Mumbai | Bandra, Andheri, Powai, Lower Parel, Worli | 50+ |
| Delhi NCR | Gurgaon, Noida, South Delhi, Central Delhi | 40+ |
| Bengaluru | Koramangala, HSR Layout, Indiranagar, Whitefield | 35+ |
| Hyderabad | Banjara Hills, Jubilee Hills, Gachibowli | 25+ |
| Chennai | T. Nagar, Anna Nagar, Velachery | 20+ |
| Pune | Koregaon Park, Viman Nagar, Aundh | 18+ |
| Kolkata | Salt Lake, Park Street, Ballygunge | 15+ |
| Ahmedabad | Satellite, Vastrapur, Navrangpura | 12+ |
| Jaipur | C-Scheme, Malviya Nagar, Vaishali Nagar | 10+ |
| Kochi | Marine Drive, Kakkanad, Edapally | 8+ |
Current Discounts & Offers
New User Offers
| Offer Type | Discount | Minimum Order | Valid Until |
|---|---|---|---|
| Welcome Offer | ₹200 off | ₹299 | First Order |
| Free Delivery | 100% off delivery fee | ₹99 | First 3 Orders |
| Combo Deal | Buy 2 Get 1 Free | Selected Items | Ongoing |
Regular Promotions
| Category | Discount | Details |
|---|---|---|
| Fresh Fruits & Vegetables | Up to 30% off | Daily fresh produce |
| Personal Care | 25% off | On brands like Nivea, Dove |
| Electronics | ₹500 off | On orders above ₹2000 |
| Household Items | 20% off | Cleaning supplies, detergents |
| Snacks & Beverages | Buy 3 Get 1 Free | Selected items |
Zepto Pass Membership
- Monthly: ₹79 (Free delivery on all orders)
- Quarterly: ₹199 (Save ₹38)
- Annual: ₹599 (Save ₹349)
Service Areas & Delivery Coverage
Tier 1 Cities (Full Coverage)
- Mumbai & MMR
- Delhi NCR
- Bengaluru
- Hyderabad
- Chennai
- Pune
Tier 2 Cities (Selective Areas)
- Kolkata
- Ahmedabad
- Jaipur
- Kochi
- Indore
- Surat
Product Categories Available
Grocery Essentials
- Fresh fruits and vegetables
- Dairy products and eggs
- Rice, pulses, and grains
- Cooking oils and spices
- Packaged foods and snacks
Personal Care & Health
- Skincare and cosmetics
- Hair care products
- Oral care
- Health supplements
- Baby care items
Electronics & Accessories
- Mobile accessories
- Earphones and speakers
- Power banks and cables
- Home appliances
Household Items
- Cleaning supplies
- Kitchen utilities
- Home decor
- Stationery
Customer Service Information
Contact Details
| Support Type | Contact Method | Response Time |
|---|---|---|
| In-App Support | Zepto Mobile App (Chat) | Real-time |
| Email Support | support@zeptonow.com | 24-48 hours |
| General Queries | Through app ticketing system | 2-4 hours |
Important Notes:
- No Phone Support: Zepto does not provide phone customer service
- App-Based Support: All customer support is handled through the mobile app
- Beware of Fake Numbers: Official communication only through app and verified email
Support Hours
- Chat Support: 24/7 through mobile app
- Email Support: Monday to Sunday, 9:00 AM to 9:00 PM
How to Order from Zepto
- Download the App: Available on iOS and Android
- Sign Up: Create account with mobile number
- Select Location: Enter your delivery address
- Browse Products: Choose from 5000+ items
- Add to Cart: Select quantities and variants
- Choose Payment: Multiple payment options available
- Track Order: Real-time tracking until delivery
Payment Options
- Credit/Debit Cards
- UPI (PhonePe, Google Pay, Paytm)
- Net Banking
- Wallets (Paytm, Amazon Pay)
- Cash on Delivery (select areas)
Frequently Asked Questions (FAQ)
General Service
Q: What is Zepto’s delivery time? A: Zepto delivers groceries in 10 minutes across all operational areas.
Q: What is the minimum order value? A: The minimum order value varies by location but typically ranges from ₹99 to ₹149.
Q: Is there a delivery charge? A: Delivery charges apply for orders below the minimum threshold. Zepto Pass members get free delivery on all orders.
Q: In which cities is Zepto available? A: Zepto operates in 10+ major cities including Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad, Jaipur, and Kochi.
Orders & Delivery
Q: Can I track my order in real-time? A: Yes, you can track your order in real-time through the Zepto mobile app.
Q: What if I’m not available at the time of delivery? A: You can reschedule delivery through the app or arrange for someone else to receive the order.
Q: Do you deliver 24/7? A: Zepto operates from 6:00 AM to 2:00 AM in most cities. Exact timings may vary by location.
Q: What if items are out of stock? A: If items are unavailable, Zepto will suggest alternatives or refund the amount for unavailable items.
Quality & Returns
Q: What if I receive damaged or expired products? A: Report damaged or expired products immediately through the app for a full refund or replacement.
Q: Can I return items? A: Yes, you can return items within 24 hours of delivery for a full refund through the app.
Q: How do you ensure product freshness? A: Zepto maintains cold chain storage and quality checks at all dark stores to ensure freshness.
Payment & Refunds
Q: What payment methods do you accept? A: Zepto accepts all major payment methods including cards, UPI, wallets, and cash on delivery in select areas.
Q: How long do refunds take? A: Refunds are processed within 5-7 business days depending on your payment method.
Q: Is it safe to pay online? A: Yes, all online payments are secured with 256-bit SSL encryption.
Membership & Offers
Q: What is Zepto Pass? A: Zepto Pass is a membership program offering free delivery on all orders along with exclusive discounts.
Q: How can I get discount coupons? A: Discount coupons are available through the app, email newsletters, and social media channels.
Q: Do you offer bulk order discounts? A: Yes, special discounts are available for bulk orders. Contact customer support for details.
Conclusion
Zepto has established itself as a game-changer in India’s quick commerce sector with its promise of 10-minute grocery delivery. With recent expansions, significant funding, and a growing network of dark stores across major cities, Zepto continues to enhance its service quality and reach. The company’s focus on technology-driven solutions and customer satisfaction makes it a preferred choice for urban consumers seeking convenience and speed.
For the latest updates on new store locations, offers, and services, users are encouraged to check the official Zepto mobile app or website at www.zeptonow.com.
Last Updated: September 2025
For the most current information, please visit the official Zepto website or download the mobile app.
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